ContractorETA Demo
Overall
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Homeowners nowadays expect to be able to track everything - rides, packages, so why not contractors?
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We send fully automated texts to your clients so they can track your truck by GPS on a map, and alert clients to the pro's ETA, delays, and arrival.
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Increase client satisfaction, cut down on cancellations due to delays and get better insight into which employees are late.
Auto Texts to the Homeowner
On The Way
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The app tracks when you leave the previous appointment which triggers one of two types of the 'On The Way' text.
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If you'll be on time to the next appointment (assuming you drive straight, since the app tracks traffic), the text that is sent is 'On The Way', with the tracking link and ETA.
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If you will be late (even if you drive straight), the text that is sent is 'On The Way - Running Late', with the link to track and ETA.
Delay
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If you don't leave the previous appointment in time and will definitely be late, we send the 'Delay' text. Since there's no way for us to know the length of the delay, it's an apologetic text with no ETA, notifying the client that he's at the previous appointment and that we will update once he leaves. Once he leaves the appointment, the OnTheWay text is sent.
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Once the On The Way text is sent, if the app sees he hasn't moved in 10 minutes (lunch, Home Depot, etc) a '10 Minutes Not Moving' text is sent.
Arrival
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Once you arrive at the client's location, an 'Arrival' text is sent.
First Appointment of The Day​
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30 minutes before the appointment time, the app checks your location, triggering the On The Way or Delay texts.
Fleet Tracking and Reporting​
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The Account Owner can use the app to see where your trucks are anytime as well for further insight.
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The Running Late and Delay texts can also be sent to the Owner.
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Weekly reports are sent, alerting the Owner to who was late, and how often, as well as vs competitors/industry averages (coming soon).
Details​
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Integration: We integrate with your CRM/Scheduler so we get the needed data and send the texts automatically, with no work needed from you.
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Ease of Communication: The client can call you with 1 click on the app.
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Privacy: The client can only see your location once On The Way, and not afterwards.
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Other Solutions: Nationwide brands such as Budget Blinds and Rooter Man have begun using similar technology, but no one offers the 'smart' automated alerts like we do, they are sent manually or only based on simple geo-fencing, without our 'smart' tracking. Additionally, dispatchers don't provide GPS tracking or give enough real-time information.
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Multiple Trucks: Each driver has the app on their phone, so we can handle multiple trucks.
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Free 30 day trial | No setup fee | $59/mo; +$19/mo for additional trucks.
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